Download our free GymMaster Portal app:   Google Play  or  Apple Store

Put My Membership On Hold

Desktop: 
  1. Log in to your Member Portal. 
  2. Next to “Membership Details”, click the “Add Hold” button, select the membership you would like to put on hold, the reason, and the start and end date of the hold.
  3. There is no fee for holds. The minimum term for holds is one month and the maximum is a total of three months per membership year.
  4. Memberships will automatically reactivate when a member swipes their tag or reaches the end of their indicated hold term. Billing will be prorated accordingly.
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App: 
  1. Open your GymMaster app and click on the menu button (three white lines) in the top left corner and click “Memberships”. 
  2. Click the “Add Hold” button, select the membership you would like to put on hold, the reason, and the start and end date of the hold.
  3. There is no fee for holds. The minimum term for holds is one month and the maximum is a total of three months per membership year.
  4. Memberships will automatically reactivate when a member swipes their tag or reaches the end of their indicated hold term. Billing will be prorated accordingly.
 
Forgot/Change/Set My Password

Desktop & App:
  1. Log in to your Member Portal or open your GymMaster App.
  2. Under the “Log In” button, please click “Forgot Password” to reset/set your password

Update My Billing Information

Desktop: 
  1. Log in to your Member Portal. 
  2. Under “Account”, select “Update Billing Info”, then select “Proceed to add payment details”.
App
  1. Open your GymMaster app and click on the menu button (three white lines) in the top left corner and click “Portal”.  
  2. Under “Account”, select “Update Billing Info”, then select “Proceed to add payment details”.
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Pay My Balance:

Desktop: 
  1. Log in to your Member Portal. 
  2. Click “Purchase”, then click the “Pay Outstanding Balance” link to pay any balances you may have.
Please Note: If your payment is not going through or you are getting an error, you may want to update or re-enter your billing information by selecting the “Update Billing Information” link and then try again.
App: 
  1. Open your GymMaster app and click on the menu button (three white lines) in the top left corner and click “Portal”.  
  2. Under “Purchase”, select “Pay Outstanding Balance”. Select the amount you would like to pay, and then hit submit. 

View My Payment And/Or Visit History

Desktop: 
  1. Log in to your Member Portal. 
  2. Payment History: Click the “Account” button, then click "View Account History" to view your payments.
  3. Visit History: On the home screen, click “Total Visits” to view your visit history.
App: 
  1. Open your GymMaster app and click on the menu button (three white lines) in the top left corner and click “Portal”.
  2. Payment History: Click the “Account” button, then click "View Account History" to view your payments.
  3. Visit History: On the home screen, click “Total Visits” to view your visit history.
 

Cancel My Membership

Desktop: 
  1. Log in to your Member Portal
  2. Click on the "Cancel" button to the right of your membership, follow prompts, and then click “Submit” to finalize your cancellation. 
App:
  1. Open your GymMaster app and click on the menu button (three white lines) in the top left corner and click “Memberships”. Select the cancellation date, provide feedback, and click “Cancel Membership” to finalize your cancellation.