Frequently Asked Questions
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To download our free Gym Master Portal app:   Google Play  or  Apple Store

Forgot/Change/Set My Password

1. Go to our Home page (or use our Gym Master Member Portal app)
2. Under the “Log In” button, please click “Forgot Password” to reset/set your password

Update My Billing Information

1. Go to our Home page and log into your Member Portal (or use our Gym Master Member Portal app)
2. Under “Welcome”, click the “Update Billing Info” button to change your billing on file.
   
   

Put My Membership On Hold

1. Go to our Home page and log into your Member Portal (or use our Gym Master Member Portal app)
2. Next to “Membership Details”, click the “Add Hold” button to put your membership on hold.

Please Note: Members can add one hold per year for a minimum of 2 weeks to a maximum of 3 months per start date of their memberships.

Pay My Balance:

1. Go to our Home page and log into your Member Portal (or use our Gym Master Member Portal app)
2. Click “Purchase”, then click the “Pay Outstanding Balance” link to pay any balances you may have.

Please Note: If your payment is not going through or you are getting an error, you may want to update or re-enter your billing information by selecting the “Update Billing Information” link and then try again.

View My Payment And/Or Visit History

1. Go to our Home page and log into your Member Portal (or use our Gym Master Member Portal app)
2. At the bottom of the  screen, click “Total Visits” to view your visit history.
3. Click the “Purchase” Button, then click "View Payments" to view your payments.

Cancel My Membership

1. Go to our Home page and log into your Member Portal. (or use our Gym Master Member Portal app)
2. Go to “Membership Details” to the right of the membership you want to cancel.  Click on the "Red Trash Can" Icon and follow the cancellation steps.